Refund policy

Effective Date: August 1, 2026

At Qovixa, every product is specially prepared after an order is placed. Because of this, we have the following policy.

Order Cancellation

Orders may be cancelled within 6 hours of placing the order.

Once production has begun, orders cannot be cancelled.

Returns

We do not accept returns or exchanges for:

• Incorrect size selected by the customer
• Change of mind
• Personal preference
• Incorrect color or design selected during purchase

Please refer to the Size Guide before placing your order.

Eligible for Replacement or Refund

You may request a replacement or refund if:

• You received the wrong product.
• The product arrived damaged.
• The product has a manufacturing defect.
• The printed design is defective or incorrect.

To request a replacement or refund:

• Contact us within 48 hours of delivery.
• Email clear photos of the product and packaging.
• Include your Order ID.

Refund Process

After verification and approval, refunds will be processed to the original payment method within 5–7 business days.

Depending on your bank or payment provider, the refund may take additional time to appear in your account.

Non-Refundable Situations

Refunds will not be issued for:

• Incorrect address provided by the customer
• Delivery delays caused by courier partners
• Refused deliveries
• Minor color variations due to screen settings

Contact

Email: support@qovixa.in