Refund policy
Last Updated: July 2026
At QOVIXA, customer satisfaction is important to us. Please read our policy carefully before placing an order.
Returns & Replacements
We only accept returns or replacements if:
- You receive a damaged product, or
- You receive the wrong product.
To request a replacement, please contact us within 7 days of receiving your order and provide clear photos of the product and its packaging.
Non-Returnable Items
We do not accept returns or refunds for:
- Change of mind
- Incorrect product selection by the customer
- Products that have been used or damaged after delivery
Refunds
Refunds are not provided for change-of-mind purchases.
If your replacement request cannot be fulfilled due to stock unavailability or another valid reason, a refund may be issued after verification.
Contact Us
For any return or replacement requests, contact us at:
Our support team will respond within 24 hours.